Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Bridge Online, but Lock offline

If the connect bridge shows "online" but the lock shows "offline" or is in an "unknown state" in the August/Yale Access app, follow these steps:
 

  1. Check for low battery. Replace the batteries, if required.
  2. Make sure the Connect is within 10-15 ft from the lock.
  3. Remove the batteries, remove the white August module, wait 10 seconds, insert module, insert the batteries (please follow the specific order). If the lock still doesn't come online, proceed to Step 4.
  4. On the Yale lock, enter the following sequence to refresh the module signal: Master Code User-added image 7 User-added imageUser-added image
  5. Hard close the app and reopen. Turn off bluetooth and try to unlock/lock the lock via Wi-Fi.
  6. If the lock doesn’t come online, try resetting the lock and then follow Step 3 - 5 of this article to set it up again in the Yale access/August app.