Resetting a Connected by August Yale Lock

A factory reset erases all guest and owner data from your lock, restoring it back to its original, out-of-the-box settings. It also removes the lock from any owner or guest keychains that it is affiliated with.

There are two ways to factory reset a Connected by August Yale Lock: 

1) via August app

 2) doing a hard reset on the Yale lock. 

Please note, for this process, you will need a Phillips head screwdriver, wifi credentials for the unit you'll be working on, and the Master Code for the lock.

Factory Reset instructions from August App:

Follow the steps below to perform a factory reset on your lock:

1. On your phone, open the August App, choose the unit and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked.
2. Select the Settings menu (gear icon).
3. Select the Lock Settings of the unit you are resetting
4. Scroll to factory reset.
5. Select "Reset Lock".

These steps should restore your lock to its factory settings. 
     6. Create a new Master Code on the lock by entering the following sequence onto the keypad:
     1  Mastercode 
     7. Activate Network settings, on the lock: 
       Mastercode  7  

You will now need to add the lock and Connect bridge back to your August app: 

Step 3 - 5 of our Yale Lock + August Guide Article

Please note: if you have the auto-relock function on, you will need to set it up again after the factory reset. Please follow this article in order to do so. 

Hard Factory Reset of the Yale Lock:

1.  From the backside of the lock, remove the screw on the cover plate to expose the batteries.
2. Remove the batteries from the lock and then remove the remaining three screws so that the backside of the lock is able to be removed from the door.
3. With the batteries out, locate the white reset button the back of the lock and press down. With the button still pressed, reinsert the batteries and continue to hold down the button for no less than 20 seconds. After 20 seconds, remove your finger from the reset button, you will then hear the lock make a noise.
4. Create a new Master Code on the lock by entering the following sequence onto the keypad:
     1  Mastercode 
5. Activate Network settings, on the lock: 
   Mastercode  7   

You will now need to add the lock and Connect bridge back to your August app: 

Step 3 - 5 of our Yale Lock + August Guide Article

Please note: if you have the auto-relock function on, you will need to set it up again after the factory reset. Please follow this article  in order to do so. 

NOTE: 

• A factory reset is pushed to the Connect by August lock 
• The module is incorrectly removed from the lock while the batteries are still inserted
• The module has been switched out of one lock and into another one incorrectly

1. Remove a battery from your lock and wait 10 seconds
2. Remove and re-insert the Connected by August Module
3. Replace the battery and listen for the startup sound