How do I integrate my Mews units with the Operto dashboard?
Follow these steps to integrate your units.
How do I set up my guest messages to include the Operto access codes?
Mews does not support a guest messaging system.
Operto is able to set up a guest messaging system outside of Mews to ensure guests receive their access codes.
A check-in email containing the access code will go out to the guests 5 days and 1 day before check-in. Please provide your email content to support@operto.com
Please click here for a template suggestion.
Can I cancel a guest reservation in the Operto dashboard?
No, all cancellations should go directly through Mews.
Can I modify a guest check-in/check-out time in the Operto dashboard?
Yes, however, please note that if you do this, it severs the connection between Operto and Mews, and no future updates will be received by Operto. We would strongly suggest you make these types of changes through Mews instead.
Can I modify a guest check-in/check-out date in the Operto dashboard?
Yes, however, please note that if you do this, it severs the connection between Operto and Mews, so no future updates will be received by Operto. We would strongly suggest you make these types of changes through Mews instead.
Can I create a brand new reservation in the Operto Dashboard and bypass Mews entirely?
Yes, you can. Simply select the unit, click on 'add new reservation' on the top right of the page.
What happens when I re-assign a reservation to another unit in Mews?
If you re-assign a guest from one unit to another in Mews, the reservation will be removed from the original unit on Operto and saved in the new unit. The Guest Code will remain the same for the reservation.
Can the check-in status be updated in Mews after my guest has checked in with their access code or via the check-in button in their Guest Portal?
Yes, the check-in status can be updated in Mews, given those 4 criteria are met.
- the room has the be "inspected" in Mews
- the reservation status should be "To be checked in"
- the previous guest should have checked-out
- the reservation is within the editable history window. Please see more info here.
Additionally, "Enable automatic check-in" needs to be disabled in your Mews account and you will need to request Operto to enable the feature by contacting support@operto.com
Why are not all my reservations for the future showing on the Operto Dashboard?
Mews is sending reservations within the next 81 days of the current date to Operto, therefore all reservations further out than 81 days will not reflect right away on your Operto Dashboard.
How can I display the Access Code if I have messaging set up through Akia?
You can use {{customer.mews_pincode__c}} variable in Akia's guest messaging to send out Operto access codes to the guests.