Connecting Mews with Operto

To Integrate Properties with Operto

2. Click on the Hamburger menu in the top left corner and select Marketplace

3. Search for 'Operto' and click on Explore

4. Click on Connect Integration


Once you click on Connect Integration, Mews will send a request to Operto and Operto development team will setup the integration.
Please also make sure to add the latitude and longitude information for the property in your Mews account for Operto to successfully integrate with Mews

Guest Messaging

It is important to note that Guest Messaging sent out from Mews can ONLY include Operto Guest Portal Link but not the code itself.

To Set Up Your Guest Messaging to Send Access Codes

Direct guest messaging including access codes is currently not supported for Mews. Therefore guest codes will be sent out directly from Operto to your guests. 

A check-in email containing the access code will go out to guests 5 days and 1 day prior to check-in. For same-day reservations, the access code will be sent to the guest within an hour of the reservation.

Please provide the content you want in this email (see example below) to support@operto.com. 

Greetings and welcome to PROPERTYNAME! We're excited to have you stay with us and trust you will have a pleasant and comfortable stay. 

When you arrive, please use 2345 in the keypad lock on the front door. The code will be active at check-in time and expire at check-out. You will need to press the check-mark button after your entry code.

When you checkout, please use 12345 in the keypad lock. This will tell us that you've checked out.

Sincerely,

PROPERTYNAME

To Set Up Your Guest Messaging to Send Guest Portal Link

If you are not using Guest Portal, we will need to send the access codes for you (further details in the next section). 

1. Contact support@operto.com and ask them to send you the Guest Portal link.
2. Add the Guest Portal link to your guest messages. 

What is the Variable Used to Send a Guest Portal Link from Operto to Mews?

For Operto Connect - Guest Portal: https://guests.operto.com/CompanyCode_{confirmationNumber}

The company code is specific to your own Operto account and will be communicated to you by the Operto Support Team.

• Similar to access codes, we recommend that you schedule an email with the portal link one hour after the reservation has been created.
• Please ensure to select the channels your reservations are coming from.