FAQs for Tokeet
FAQs for Tokeet Integration
Q: Do we work with Tokeet?
A: Yes, Operto integrates seamlessly with Tokeet via the Operto Partner API.
Q: Is the integration two-way?
A: Yes, Tokeet and Operto have a two-way integration, allowing data to flow between both systems.
Q: Which Operto products work with Tokeet?
A: Tokeet works with Operto Connect.
Q: Does Operto sync access codes back to Tokeet?
A: Yes, access codes are synced from Operto back to Tokeet.
Q: How can access codes be sent to guests?
A: Access codes can be sent via:
- PMS messaging (Tokeet)
- Operto’s built-in email and SMS features
Q: What is the access code variable in Tokeet?
A: The variable for access codes is |INQUIRY:SECURITY_DOOR_CODE|.
Q: Can the Guest Portal be sent from Tokeet messaging?
A: Yes, the Guest Portal link can be sent through Tokeet messaging.
Q: What is the Guest Portal URL format in Tokeet?
A: The Guest Portal URL format is: https://guests.operto.com/CompanyID_*|INQUIRY:INQUIRY_ID|*.
Q: Does Autohost integrate with Operto for Tokeet reservations?
A: No, Autohost is not integrated with Tokeet.
Q: How often do we receive reservation updates from Tokeet?
A: Operto receives near-instant reservation updates from Tokeet.
Q: Does Tokeet send guest information to Operto?
A: Yes, Tokeet sends the following guest information to Operto:
- Guest Name
- Guest Email
- Guest Phone Number
Q: Can reservation time changes sync from Tokeet to Operto?
A: Yes, reservation time changes are synced from Tokeet to Operto.
Q: Can I modify a guest's check-in/check-out time in Tokeet?
A: Yes, but please note that any changes made directly in Operto may break the sync between Tokeet and Operto. Make these changes within Tokeet to ensure the integration remains intact.
Q: Can I create a reservation directly in Operto and bypass Tokeet?
A: Yes, but be aware that creating reservations directly in Operto will not sync back to Tokeet.
Reference: For integration instructions, please refer to the How to Integrate Tokeet article.