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Yale Keyless Connected + Yale Home Setup

yale access.png

Hardware checklist: Yale Keyless Connected Lock, Yale Home Wifi Bridge, Yale Home Module 

Please note, for this process, you will need wifi credentials for the unit you'll be working on, and the Master Code for the lock.
*IMPORTANT* Make sure that you do not forget the Master Code that you created on the lock, it will be needed anytime you configure the lock in the future. 


Step 1: Install the lock on the door
Follow the instructions in this video in order to install your Yale Keyless Connected Lock. 

Step 2: Install the Yale Home Module in the lock
Follow the instructions in this manual in order to install the Yale Home module in your Keyless Connected Lock. 

Step 3: Account Setup 

  1. Make sure your phone's Bluetooth is turned on and you are connected to the unit's Wi-Fi.
  2. Download the free mobile Yale Home App.
  3. Create a new account (under 'Set Up My First Device') or sign in to an existing Yale Home account. 

Step 4: Lock Setup

  1. From the home screen of the app, tap 'Set up a device'
  2. You will be asked to scan the QR code on the module.
    • If you can't scan the code, please enter the device's serial number. 
    • If you cannot enter a serial number or it did not work, click on 'Can't find the serial number' Select 'Yale', then 'Smart Lock, then select your Yale lock model
  3. Follow the next steps inside the app
  4. Make sure to create a new location for each unit. Each location should only have the locks installed in that particular unit.


Step 5: Bridge Setup

Connect Bridge placement tips:

  • Whenever possible, plug the Yale Connect Wi-Fi Bridge into your socket right-side up. The top and sides of the Connect Bridge provide the strongest Bluetooth and Wi-Fi signals.
  • While the location closest to your lock and/or router will usually result in the best signal, this may not always be the case. If your signal needs improvement, try several sockets in the general area and compare the best signal results.
  1. Plug the bridge into a power socket within 10-15 feet of the lock, in an inconspicuous area where the risk of it getting unplugged is minimal. *Note that only one lock can be connected to each bridge.  Note:  Ensure this plug is not connected to a switch that a guest could potentially turn on and off.
  2. If the light on the Bridge is not already flashing green, hold the button on the bridge for 5 seconds until it does so, then tap ‘OK’. 
  3. From the home screen of the app, tap 'Set up a device'
  4. You will be asked to scan the QR code on your bridge.
    • If you can't scan the code, click 'Can't scan the code?' and enter the serial number located behind the bridge.
    • If you cannot enter a serial number or it did not work, click on 'Can't find the serial number' Select 'Yale', then 'Accessory, then 'Yale Connect Wi-Fi Bridge'
  5. Tap ‘Start’. It is important to note that you must be connected to a 2.4 GHz WiFi connection in order to function properly
  6. Check to make sure that the correct network is selected. The bridge will now connect to that network
  7. Tap ‘Test Signals’
  8. If the app registers that it "Can't connect to signals'' Ignore this and tap ‘Continue’ to skip this process
  9. Test to see if the lock can be opened and closed with the Bluetooth settings on your phone turned 'on'
  10. Turn off the Bluetooth on your phone and repeat the test to check if the bridge is connected properly. 
  11. If the lock can be controlled without Bluetooth, the lock and bridge are connected properly! 


Step 6: Add Operto

  1. Tap on the "People icon" in the property view
  2. Tap 'Invite'
  3. Invite via the mobile number that was given to you in your onboarding email
  4. Enter "Operto" as the first name and "Support" as the last name
  5. Grant this user 'Owner' access level
  6. These steps must be performed for each lock in your Yale Home account. 

Final Step:  Ensure you have turned off all notifications for Yale Connect on your phone so that they don't interfere with the Operto notifications. 

What Now? 
Reach out to support@operto.com to let us know you've completed all of the steps above.

Need further assistance? 
If you need further help, please reach out to support@operto.com or 1-844-284-8781.