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Yale Assure Lock 2

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Hardware checklist: 

  • Yale Lock
  • Connect Module
  • Connect Wifi Bridge (Optional)
    • White Bluetooth Module requires Connect Wifi Bridge
    • Black Wifi Module can use Connect Wifi Bridge to extend range

Please note, for this process, you will need a Phillips head screwdriver, wifi credentials for the unit you'll be working on, and the Master Code for the lock.
Step 1: Lock Installation
We encourage our clients to obtain the services of a professional locksmith. If you decide to take this on yourself, we recommend that you download the BILT app on your smartphone. Here are the steps:

  1. Search for “Yale” and choose your model. 
  2. Through the BILT app you’ll be able to find the step-by-step guide for the physical installation instructions 

Step 2: Account Setup 

  1. Make sure your phone's Bluetooth is turned on and you are connected to the unit's Wi-Fi.
  2. Download the free mobile app:
  3. Create a new account or sign in to an existing account. 

Step 3: Lock Setup
NOTE: If installing multiple locks, please ensure that the batteries are only installed one lock at a time so that the app does not search for all locks in the immediate area.

  1. Make sure that the module is in the lock and the lock is in locked position
  2. Restart the lock by taking out 1 battery and reinserting it after 10 secs.
  3. Go to the Hamburger Menu (3 lines on the top left corner) in the Yale app
  4. Tap 'Set up a device' and allow access to camera if asked
  5. There are 3 ways to set up the module in the Yale app:
    • Scan QR code on the module: 
      1. By default, you will be asked to scan the QR code on the module. If your module doesn’t have a Yale logo on the QR code, please try the serial number method by clicking ‘my product has no QR code’
    • Serial Number method: 
      1. When prompted, enter SN number from the module
    • Product Selector: If you cannot enter a serial number or it did not work, click on 'Use product selector instead' Select 'Yale', then 'Smart Lock, then select ‘Yale Assure Lock 2 (YRD4x0)’ 
  6. Select a device: Select Assure Lock 2 
  7. Proceed to scan the QR on the lock, if you cannot locate the QR code or your lock doesn’t have a QR code select ‘My Product has no QR code”
    • You can enter the Serial Number on your lock or choose to “Use Product Selector Instead”
    • Select ‘Yale’, select ‘Smart Lock’, select Yale Assure Lock 2 (YRD4x0)
  8. Follow the next steps inside the app.
    • Install Device: If your device is already set up on the door, “click continue my device is installed” otherwise follow installation instructions and follow the instructions to set up the lock onto the door 
    • Install DoorSense: select "DoorSense is installed”.
    • Click begin Setup:
      1. Wait for app to find the lock
      2. Rename the lock to add the unit name and location of the lock (for example 123 First Ave - Garage Door) while setting up the lock. Do not keep the default Front door name.
      3. Create a new House for each property/listing. If you have multiple locks for the same listing, you can use the same house. 
      4. Click continue 
  9. Follow the instructions in the app through the calibration process
  10. Calibrate your lock: select ‘Continue’
  11. When prompted to use DoorSense click “dont use doorsense”, then click ‘continue’ when prompted to disable DoorSense
  12. Click ‘Skip for Now' when prompted to set up HomeKit

Step 4: Setup Wifi: There are 2 ways to connect the lock to your Wifi:

  1. Using Wifi Module (For the Black Wifi Module only)
    1. Make sure your phone is connected to the 2.4 GHz WiFi.
    2. When prompted to set up WiFi, select "Use my module."
    3. Follow the installation instructions, and after installation, you can select "Complete installation."
    4. Now, you will be prompted to set up your WiFi.
    5. When you’re already connected to the 2.4 GHz WiFi, you can select ‘Begin Wi-fi Setup’
    6. When prompted to Test Signals click ‘Skip for Now’ 
    7. When prompted to create Entry Code click ‘Skip for Now’
    8. When prompted to set up Guest Access click ‘Done’
  2. Bridge Setup: Adding a bridge to your Yale Assure 2 lock is optional. Adding a bridge would drastically increase battery life and increase stability of your lock’s wifi connection.

Connect Bridge placement tips:

  • Whenever possible, plug the Yale Connect Wi-Fi Bridge into your socket right-side up. The top and sides of the Connect Bridge provide the strongest bluetooth and Wi-Fi signals.
  • While the location closest to your lock and/or router will usually result in the best signal, this may not always be the case. If your signal needs improvement, try several sockets in the general area and compare the best signal results.
  1. Make sure your phone is connected to the 2.4 GHz WiFi.
  2. When prompted to set up WiFi, select “use other methods” and click “set up a new Wifi bridge” 
  3. Plug the bridge into a power socket within 10-15 feet of the lock, in an inconspicuous area where the risk of it getting unplugged is minimal. *Note that only one lock can be connected to each bridge.  Note:  Ensure this plug is not connected to a switch that a guest could potentially turn on and off.
  4. If the light on the Bridge is not already flashing green, hold the button on the bridge for 5 seconds until it does so, then tap ‘OK’. 
  5. From the home screen of the app, tap 'Set up a device'
  6. You will be asked to scan the QR code on your bridge.
    • If you can't scan the code, click 'Can't scan the code?' and enter the serial number located behind the bridge.
    • If you cannot enter a serial number or it did not work, click on 'Can't find the serial number' Select 'Yale', then 'Accessory, then 'Yale Connect Wi-Fi Bridge'
  7. Tap ‘Begin Wi-Fi Setup’. It is important to note that you must be connected to a 2.4 GHz WiFi connection in order to function properly
  8. Check to make sure that the correct network is selected. The bridge will now connect to that network
  9. Skip ‘Test Signals’
  10. If the app registers that it "Can't connect to signals'' Ignore this and tap ‘Continue’ to skip this process

Step 5: Test the lock

  1. Test Wifi Signal: Go to Settings on the bottom right corner
    1. For lock setup using the Module, 
      1. Select Lock Settings
      2. Scroll down and select Wifi Signal 
      3. Confirm you are getting good Wifi Signal
        • If the signal strength is low, consider adding a bridge to boost signals.
    2. For lock setup using the Bridge,
      1. Select Bridge settings
      2. Confirm you are getting good Wifi and BLE (Bluetooth) Signal and your SNR (Signal to Noise Ratio) is not bad.
  2. Test Lock/Unlock over Bluetooth:
    1. Make sure you are in the Bluetooth range
    2. Make sure your Bluetooth is on and Wifi is off
    3. Try to lock/unlock via the app 
  3. Test Lock/Unlock over Wifi:
    1. Make sure your Bluetooth is off and Wifi is on
    2. Try to lock/unlock via the app

Once you have passed all 3 tests, the lock is ready to be connected in Operto!
Step 6: Add Operto
1. Tap on the "People icon" in the property view
2. Tap 'Invite'
3. Invite with "Full Access" (Android) or "App Access" (Apple)
4. Invite via the mobile number that was given to you in your onboarding email. 
5. Enter "Operto" as the first name and "Support" as the last name
6. Grant this user 'Owner' access level
7. These steps must be performed for each lock in your account. 
What now?
Reach out to support@operto.com to let us know you've completed all of the steps above.
Final Step:  Ensure you have turned off all notifications in your app on your phone so that they don't interfere with the Operto notifications. 
Need further assistance?
If you face any issues with the above setup, please reach out to Yale support by calling 1-855-213-5841 (Yale Access - US and Canada) or emailing support@yalelock.com (Yale Home)