Step 1: The lock may be offline.
Ensure:
1.) Your wifi connection is working properly.
2.) The distance between the router and hub as well as the distance between the hub and the lock is not greater than 10-15 feet. Also please make sure that no walls are obstructing their views to each other.
Login to your SmartThings app and try to physically lock and unlock the door from your phone. If this does not work, try manually locking and unlocking the door to wake the lock back up.
3.) Remove the battery cover, take out the battery and the module. Wait for 10 seconds and put the module and then the battery back in. Put the battery cover on.
Try locking/unlocking the door using your SmartThings app
4.) Repair Z-wave network from the SmartThings app:
Select the SmartThings Hub, press (⋮), Z-Wave utilities, Repair Z-wave network, Start repair.
If this does not work, go to step 2.
Step 2: You will need to unpair and re-pair your lock.
PLEASE NOTE: You will need to tell Operto if you reset the hub so that we can sync it on the back end.
Un-pair the Yale lock from the SmartThings Hub using SmartThings App
- Any hub can be used to exclude a z-wave device. It doesn't need to be the hub that the device is paired to. This is called 'General Z-wave exclusion'.
Removing and excluding a device that is already connected:
Your Hub will enter exclusion mode automatically when you remove a Z-Wave device from the Devices menu.
- From the Home screen, select Menu (≡), choose the right unit and touch Devices
- Select the installed Lock on the screen
- Touch the vertical ellipsis icon (⋮) on the top right corner of the app and then press Edit
- Touch Delete device to confirm, in the meantime, you need to enter your Master Code, then
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on the lock. This will put the lock into the un-pairing mode - Once the lock makes a sound, check your SmartThings app to see if the lock has been successfully excluded
- When finished, touch Done
- Touch Done again to confirm
Re-pair the Yale lock from the SmartThings Hub using Smartthings App:
- From the Home screen, select Menu (≡), choose the right unit and touch (+) icon
- Press Device under the drop-down menu
- Scroll down and choose Yale with a yellow logo
- Press Door Locks
- Press Yale Z-Wave then press Start
- Press Next if it asks you regarding the hub you want to use
- Select a Room and then press Next
- Enter your Master Code then
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on the lock. - Once the lock makes a sound, check your SmartThings app to see if the lock has been successfully added on the app
- Press Rename to change the name of the lock and then press OK