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[SmartThings] Troubleshooting a SmartThings hub

Is your Hub offline on the SmartThings app and the physical hub is showing an LED color other than green?
 
  1. Make sure the hub is plugged into the wall.  Sometimes guests accidentally unplug the device.
  2. Check the LED light color on the front of the hub. CLICK HERE to see the LED indicator meaning on the SmartThings hub and the suggested steps.
  3. You may need to move the hub to a location closer to the router. The ideal location for the hub is 10-15 feet away from the router with no walls obstructing their views to each other. Please also keep in mind that the hub-to-lock distance follows this rule of thumb as well.  
  4. If none of these steps resolve the issue, please try resetting your hub.