Team members should be set up to receive their relevant notifications.
Please ensure the correct email address and/or phone number (country code and area code) is added to the team member profile and the delivery method(s) selected so that alerts can be received.
Suggested Property Managers/Operations team alerts:
- Notification channels to select members' method of notification alerts.
- Check-in and check-out notifications to be aware of the guest's activity
- Cleaning started and cleaning completed notifications to be aware of when the unit is ready for the next guest
- Maintenance started and maintenance completed notifications to be aware of when the unit is out of order for fixing
- Lock or connected device issues to be aware if there are any hardware connection issues
- Environmental issues (temp/energy/etc) to be aware of whether the unit is too hot, too cold, or too humid
- Guest compliance issues (noise/occupancy) to be aware of a potential party in the unit, or an over-occupied unit
- Code install issues to be aware of any issues of the code not installing onto the lock
Suggested Cleaners' alerts:
- Check out notifications so they know when they can clean the units
