Setting up Iglooco Keybox

Hardware checklist: Iglooco Lock, 4xAAA Batteries (not included), Slim Shackle

Step 1: Setup the Iglooco keybox

1. Make sure your phone's Bluetooth is turned on.
2. Download the free Iglooco mobile app. 
3. Sign In with the credentials that we have created for you. *Note:  if you are signed in with a different account, sign out and then sign in with the provided account. If you did not receive your login credentials, please email our Client Success Team.
4. From the Welcome screen, tap 'Pair new lock'.
5. Select the property from the list that corresponds to the unit you want to onboard.
6. Follow the remaining in-app instructions to connect your lock.
7. Name your lock to match the naming of the property. 
8. Repeat this process from Step 4 to connect other properties.

Step 2: Install team member codes

1. Confirm you are connected to the lock via Bluetooth.
2. From the app, select 'access' and then '+access' on the lock you would like to install member codes to
3. Select 'Permanent PIN'
4. Create a name for the PIN (ie, 'Cleaner')
5. Choose 'Customize PIN via Bluetooth' and create a 4-6 digit PIN *Tip: use this same PIN on all the locks that you want to give a member access to.

*Note: this process only needs to be done for team member codes. Operto will automatically assign access codes to all guest reservations

Step 3: Install the Iglooco keybox

Instructions on how to install the Iglooco keybox can be found here.

What now?

Reach out to support@operto.com to let us know you've completed all of the steps above.

Working with Iglooco keybox

1. Check-in times should always be created on the hour, as access codes will only activate on the hour. For example: If a reservation is made for 3:30 pm, the access code will not work until 4:00 pm. The same holds true for last-minute reservations. For example: If you create a reservation at 4:06 pm, the access code will not be available until 5:00 pm
2. It is important to note that once a guest is given an access code, it cannot be removed from the lock until the reservation expires. In other words, if a guest receives an access code and the reservation is later canceled, the code will still be active on the lock
3. If the reservation time is changed in PMS, a new access code will be generated for that reservation and get updated in the PMS. You will need to ensure that the guest is informed of this change.
4. Since the lock operates offline, you will lose dashboard access to certain features such as the activity feed and the ability to lock/unlock the keybox remotely
5. Igloohome only allows the creation of access codes for a duration of up to 28 days. If you have a reservation longer than 28 days, the reservation won't be imported as the Igloohome API doesn't issue a code that long. For reservations like these, we would advise you to create them manually in 2 (or more) parts on the Operto dashboard. Alternatively, you can also use the igloohome app to issue a new code. This limitation is entirely on Igloohome's end and stems from the limited code storage available on the lock.

Iglooco Keybox - Troubleshooting and Identifying if a Resync is needed

iglooco keyboxes work offline, and over time they can run out of codes. In this case, a resync will be needed and will update the lock's code catalog with new codes.

Should a resync be needed, the app will show a red circle with a question mark in the middle when a sync is required. 


To sync the lock, make sure you are near the lock and the Location Services and Bluetooth is on. Then, you would need to:

1. Pull up the iglooco app
2. Tap the name of the lock
3. Tap Access
4. Tap Sync

If it is not possible for you to be near the lock, you can share admin access to a property manager or someone you trust to sync for you. Once it is done, they can log out of the app and you can reset the password from the login page.

These locks need to be synced once in a while. So, we recommend that you resync every few visits so it is always up to date.