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Setting up an August Lock

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Hardware checklist:

  • August Smart Lock
  • August Wifi Bridge
  • August Keypad

Step 1: Lock Installation

Instructions on how to install the August smart lock on your door can be found here. Remove plastic tabs from lock batteries and keypad batteries.

Step 2: Account Setup

  1. Make sure your phone's Bluetooth is turned on and you are connected to the unit's Wi-Fi.
  2. Download the free August mobile app. 
  3. Create a new account or sign in to an existing August account.

Step 3: Lock Setup

  1. From the home screen of the app, tap 'Set up a device'
  2. Tap ‘Set Up a Smart Lock’
  3. Select the model of your smart lock, then tap ‘Start’
  4. Walk through the next steps inside the app
  5. Make sure to create a new location for each unit. Each location should only have the locks installed in that particular unit.
  6. You are not required to install "DoorSense" on your door
  7. Tap ‘Begin Setup’. The app will automatically search for the lock
  8. Name the Smart Lock according to the unit name that you are onboarding.
  9. Follow the instructions in the app through the calibration process
  10. Tap 'Not Now' when prompted to set up "HomeKit"
  11. Click ‘Start’ to begin setting up the bridge 

Step 4: Bridge Setup

  1. Plug the bridge into a power socket within 10-15 feet of the lock, in an inconspicuous area where the risk of it getting unplugged is minimal. *Note that only one lock can be connected to each bridge.  Note:  Ensure this plug is not connected to a light switch that a guest could potentially turn on and off.
  2. If the light on the Bridge is not already flashing green, hold the button on the bridge for 5 seconds until it does so, then tap ‘OK’. 
  3. Tap ‘Start’ to begin connecting the bridge to the internet
  4. Tap ‘Begin Wi-Fi Setup’. It is important to note that you must be connected to a 2.4 GHz WiFi connection in order to function properly
  5. Check to make sure that the correct network is selected. The bridge will now connect to that network
  6. Tap ‘Test Signals’
  7. If the app registers that it "Can't connect to signals'' Ignore this and tap ‘Continue’ to skip this process
  8. Test to see if the lock can be opened and closed with the Bluetooth settings on your phone turned 'on'
  9. Turn off the Bluetooth on your phone and repeat the test to check if the bridge is connected properly. 
  10. If the lock can be controlled without Bluetooth, the lock and bridge are connected properly! 

Step 5: Keypad Setup

  1. To add a Keypad, tap the three horizontal lines in the top left corner of the screen, then tap ‘Set up a Device’.
  2. Tap ‘Set up a Smart Keypad’.
  3. Select which lock you want to connect to the keypad.
  4. If Setup fails, remove a battery, put it back in, and then retry the setup.
  5. With the door in a locked position, enter the code shown on the screen and tap the red button to test if you can control the lock.

Step 6: Add Operto

  1. Tap on the "People icon" in the property view
  2. Tap 'Invite'
  3. Invite via the mobile number that was given to you in your onboarding email
  4. Enter "Operto" as the first name and "Support" as the last name
  5. Grant this user 'Owner' access level
  6. These steps must be performed for each lock in your august account. 

Final Step:  Ensure you have turned off all notifications for August on your phone so that they don't interfere with the Operto notifications. 

What now?

Reach out to support@operto.com to let us know you've completed all of the steps above.

How to Disconnect a Keypad

  1. Tap on the 'Gear' icon in the bottom right corner of the screen
  2. Tap on the desired keypad that you want to disconnect
  3. Tap ‘Disconnect Keypad’, then tap ‘Disconnect’
  4. Enter the code into the Keypad that you are disconnecting, and then press the red button
  5. Once the lights begin to blink, the disconnection was a success. Tap ‘Done' to finish

How to Disconnect a Bridge

  1. Tap on the gear in the bottom right corner to go to the settings
  2. Tap on the desired bridge that you want to disconnect
  3. Tap ‘Disconnect Device’, then tap ‘Disconnect’, then tap ‘Disconnect’

Need further assistance?

If you need further help, please reach out to August support by emailing support@august.com or call 1-844-284-8781.