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Setting up a Nuki Opener

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Note: you will need two people on site to install the Nuki Opener

Compatibility checklist: Confirm that your intercom is compatible with Nuki before proceeding. Please reach out to our sales team if you require help determining compatibility.

Hardware checklist: Nuki Opener, Nuki Bridge. Make sure that you have the right bridge power adapter for your area (UK, EU, AU/NZ).
 

Step 1: Test Existing Intercom

  1. Person 1 stay inside the unit and Person 2 go outside in front of the building entry system
  2. Person 1 activate the front door without Person 2 dialing the unit
  3. Person 2 ring the unit through the building entry system
  4. Person 1 let Person 2 into the building using only one button on the intercom.
  5. Person 2 enter the building through the door and go to the elevator to test if the lift was activated 

Question 1: Was building access granted by person 1 by pressing the door unlock button on the intercom without person 2 first dialing the unit? If yes, you will need to setup the intercom with "activation".
 

Question 2: Were both 1. building access granted and 2. the elevator activated,  by Person 1 pressing only one button on the intercom? If both are true, proceed to the next steps. If not, your intercom may not be compatible, please contact our client success team for next steps.


Step 2: Account Setup

  1. Make sure your phone's Bluetooth is turned on and you are connected to the unit's Wi-Fi.
  2. Download the free Nuki mobile app. 
  3. *IMPORTANT* run firmware updates on both the app and Opener 


Step 3: Opener Setup

  1. Tap 'Setup Device'
  2. Tap on 'Opener' then tap 'Add new Opener'
  3. Enter your company name when prompted to enter "your name"
  4. Firmly hold down the button on your Nuki Opener for at least 5 seconds until the LED ring is glowing constantly, then release 
  5. Name the Opener according to the unit name that you are onboarding 
  6. Find and select the brand and model of your intercom from the dropdown list of compatible intercoms
  7. Follow the instructions inside of the app to wire the Opener into your existing intercom system


What now?

Reach out to support@operto.com to let us know you've completed all of the steps above.