Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Setting up a Nuki Lock

nuki-logo-black.png

Compatibility checklist: Confirm that your door is compatible with Nuki before proceeding. Please reach out to our sales team if you require help determining compatibility

Hardware checklist: Nuki Lock, Nuki Bridge, Nuki Keypad. Make sure that you have the right bridge power adapter for your area (UK or EU).

Pre-installation checklist: Before beginning this setup process, make sure your Nuki lock is installed on a door and make sure that the Bluetooth setting on your phone is turned on, and is within range of the lock and bridge.

To ensure that your Nuki system is set up properly, please follow the steps in the EXACT order listed below

Step 1: Lock Installation

Instructions on how to install the Nuki smart lock on your door can be found here .

Step 2: Account Setup

  1. Make sure your phone's Bluetooth is turned on and you are connected to the unit's Wi-Fi.
  2. Download the free Nuki mobile app. 

Step 3: Lock Setup

  1. Tap 'Setup Device'
  2. Tap on 'Smart Lock' then tap 'Setup Smart Lock'
  3. Enter in your company name when prompted to add "your name"
  4. Firmly hold down the button on your Nuki lock for at least 5 seconds until the LED ring is glowing constantly, then release 
  5. Name the Smart Lock according to the unit name that you are onboarding 
  6. Allow the app to always access your location
  7. Double-check that the setup location is correct and then tap to set it
  8. Select the type of door handle that is on the door of the unit you are assigning the lock to
  9. Run calibration on your lock with the lock already in the unlocked position (you should see the lock move in and out)
  10. Setup your door sensor now if you have it, if not, tap 'No' Door sensor setup
  11. Navigate back to "Manage my devices' by clicking on the three horizontal bars on the top left of the screen
  12. Tap 'Smart Lock', then choose the lock that you just connected
  13. Disable Bluetooth Pairing: Tap 'Manage Smart Lock' and scroll down to find 'Bluetooth Pairing'. It is important to make sure that this setting is turned off.
  14. Enable Auto Re-lock: Tap 'Manage Smart Lock' and then tap 'Auto-Lock'. Choose the desired lead time before the door auto locks. (We recommend 30 seconds to 5 minutes). It is important to enable 'Auto-Lock' for check out codes to work properly.

Step 4: Bridge Setup

  1. Plug the bridge into a power socket within 10-15 feet of the lock, in an inconspicuous area where the risk of it getting unplugged is minimal. Note:  Ensure this plug is not connected to a light switch that a guest could potentially turn on and off.
  2. From within the app, tap 'Manage bridge'
  3. Hold down the button on your Nuki Bridge for 10 seconds until the light starts flashing, then release. 
  4. This will bring up a new page that shows the connections to the bridge
  5. Tap 'Add device' then select the name of the lock that you want to connect. After pairing the Smart Lock with the Bridge, it may take a few minutes until the Smart Lock recognizes that it is connected to the Bridge
  6. Tap 'Done' once the lock and bridge have been successfully paired
  7. Tap 'Add a server', the bridge will now search for a WiFi network to connect to
  8. Choose the WiFi network you would like to use. It is important to note that you must be connected to a 2.4 GHz WiFi connection in order to function properly
  9. Tap 'No' when prompted to share access

Step 5: Keypad Setup

  1. Locate the three horizontal bars on the top left of the screen and from the dropdown select 'Manage my devices'
  2. Tap on the 'keypad' icon, then tap 'Manage Keypad'
  3. Hold the 'back button' on the keypad for 5 seconds until the lights on the top start flashing 
  4. Choose a 6 digit 'security code' and enter it onto the keypad. Make sure to remember this code, you need it to make any changes to the Keypad
  5. Tap 'Pair Now'
  6. Choose a 6 digit 'entry code' in which you can open your door. This code cannot start with "12" (For example, 123456 will not work).
  7. Test to make sure the code is able to unlock the door

Please note that Keypads have 6-digit security codes. Make sure to pass on that security code to Operto in order for us to update your records. 

Locking the door with the Keypad

During the setup of your Keypad, you can decide whether you only want to open the door with the Keypad or also lock the door with it. There are the following options:

1.) Lock with back key: When the door is unlocked and you press the back button on the Keypad, Nuki locks the door.
2.) Lock with entry code: When the door is unlocked and you enter the entry code on the Keypad, Nuki locks the door.
3.) Do not lock: Use the Keypad only for opening the door.
 

Step 6: Connect to Nuki Web

  1. Locate the three horizontal bars on the top left of the screen, then tap on 'Overview'
  2. Select the desired lock to put on Nuki Web. If you are adding multiple locks to your Nuki Web account, they must be added one-by-one
  3. Tap 'Settings'
  4. Tap 'Manage Smart Lock'
  5. Scroll down and select 'Activate Nuki Web' then tap 'Activate now'
  6. Type in the provided email address and password that was given to you by our client success team to create your Nuki Web account. If you did not receive your login credentials, please email our Client Success Team
  7. Tap 'Activate Now'
  8. The lock is now on your Nuki Web account
  9. To access your Nuki Web account, go to web.nuki.io
  10. Enter in your login credentials
  11. Once logged in, you will see the lock show up in the dashboard
  12. Test to make sure you can control the lock from the website
  13. To add additional locks to your Nuki Web account, repeat this process 

Please make sure to communicate your 4-digit pin code to Operto, in case you set one up to protect your lock. Without this pin code, we will not be able to automate your lock. 

 

Final Step:  Ensure you have turned off all notifications for Nuki on your phone so that they don't interfere with the Operto notifications. 

Step 7: Contact Operto to activate 

  1. Email us at 'support@operto.com' or call us at 1-844-517-3589 

How to Factory Reset a Lock

Preferred Method

  1. Locate the three horizontal bars on the top left of the screen, then tap on 'Overview'
  2. Tap the screen anywhere to bring up the menu
  3. Tap 'Settings'
  4. Tap 'Manage Smart Lock'
  5. Scroll to the bottom of page, tap 'Factory Reset'
  6. Hold the middle button on the lock until the top segment of the light stays glowing and  then while continuing to hold down the button tap 'Next'
  7. Once the lock has been recognized, tap 'Reset now'

Alternative Method (If lock pin is unknown)

  1. Locate the three horizontal bars on the top left of the screen, then tap on 'Help'
  2. Tap on Smart Lock factory reset
  3. Remove the batteries from the underside of the lock, press the center button and continue to hold it while replacing the batteries
  4. While continuing to hold down the button press next on the app. After a few more seconds of holding the button, the top segment of the light will turn on, and the phone will recognize that lock.
  5. Then press the 'Reset now' button on the screen

How to Factory Reset a Bridge

  1. Locate the three horizontal bars on the top left of the screen, then tap on 'Manage Devices'
  2. Go through the bridge setup again until you reach the page that shows the Bridge, Server, and Add device icons
  3. Click on the 'Bridge' icon
  4. Click 'Factory reset' at the bottom 

In order to install firmware updates, you need to tap on the desired lock on the app and go into the lock settings. Tap on "Manage Smart Lock" and then tap "Firmware Update". Follow the instructions on the screen to install the update. If the update fails, tap retry in the popup. If it still doesn't work, remove and put back in the batteries, then try again.