Salto Troubleshooting:
Codes are not working
- Confirm if time is past code valid from time.
- Check if the lock is online in Operto/Salto KS
- Provide the customer with a backup code and reach out to Operto Support via the Help Center to investigate the issue.
Find out first and verify that the lock is within 30 feet away from the IQ with a direct line of site.
- Present Maintenance Card
- If the above does not connect the lock back online, check the antenna. Remove and reseat the antenna then present the maintenance card again.
- Detach the lock from the IQ then reattach. Present the maintenance card.
Lock has an intermittent connetion/is switching between online/offline
- This usually happens when the lock is too far away from the IQ or if the wifi channel is congested.
- The ideal IQ to Lock distance is 7-10 meters. If the lock is too far away, please ask the installer to make sure the lock is within the range of the IQ and see if you need more IQs to boost signal.
- If the lock is in range, reach out to Operto Support via Help Center to facilitate a change of Wifi Channel via Salto Support.