Resetting an August Lock

A factory reset restores your Smart Lock to its out-of-the-box settings. A factory reset erases all guest and owner data from your lock, restoring it back to its original condition. It also removes the lock from any owner or guest keychains that it is affiliated with. 

You do not need to be near your lock to reset it; however, you will need to have access to the lock in order to re-calibrate it. If there is a Keypad paired with the lock, the Keypad must be disconnected before factory resetting the lock. This article provides instructions on disconnecting the Keypad.

1. On your phone, open the August App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked
2. Select the Settings menu (gear icon)
3. Select the device you wish to reset
4. Scroll to Factory Reset and select
5. Select Reset Lock

This should restore your lock to its factory settings.

If you attempt a factory reset when you’re not connected to Bluetooth, you’ll receive the following message:

We’re having trouble connecting to the lock to perform a factory reset.

Select "Reset Anyway" to wipe the lock from our Servers.

If you are not the original lock owner because you acquired a previously-owned Smart Lock, the August Support team may need to assist you with your factory reset. Please contact support@august.com and provide your valid proof of purchase (if possible) and the August Smart Lock serial number, which is located on the back of the lock. The August support team will contact the original owner to perform the factory reset.