Operto Guest Portal

How to generate the unique Guest Portal Link?
The Operto Guest Portal Link consists of 3 parts:

1. Static Operto domain - guests.operto.com/
2. Unique Company ID - your Operto CID
3. Unique Guest Reservation ID - {{reservationID}} variable from your PMS

https://guests.operto.com/CID_{{reservationID}}

How do guests access the portal?
1. The guests receive the Guest Portal link from the messaging you have set up either on the PMS or on Operto.
2. Once they go to the link, they will be required to login to their Operto guest account.
3. The guests will be sent a 2FA code to verify their email.
4. Once they enter the correct code, they will be taken to sign the Terms Agreement set by your team in the Operto Guest Portal builder.
5. After signing it, they will have access to their Guest Portal.

Operator Notes:
1. The Operator can view and download the signed guest agreement as a PDF from the Guests page in the Operto dashboard.
2. When a guest links an email with their Guest Portal, the same email needs to be used for verification to access that reservation's Guest Portal in the future. If the guest wants to change the email associated with it, they will need to reach out to the Operator and they can Unlink the account from the registered Guest Portal so it can be linked to a new email when the guest accesses the Guest Portal again.
3. To Unlink, go to the Guests table in the Operto dashboard. Find the guest name and click the 3-dot action menu. Select Edit Reservation and click 'Unlink Account'.