Opera (OCIM) — Onboarding Steps

Overview

Operto integrates with OPERA Cloud (OCIM) to sync reservations and automate operational workflows. Use the steps below to prepare your OPERA Cloud account and approve Operto's partner access request so we can complete onboarding.

Prerequisites

Ensure your property has an OPERA Cloud Foundations license.
Confirm you can access the Customer Developer Portal to approve partner requests from Oracle.
Have the property identifiers listed in Step 2 ready (Enterprise ID, Chain Code, Hotel ID, Region).

Onboarding Steps

Validate information in OPERA
In OPERA Cloud, navigate to Property Configuration or Setup → Front Desk Functions / Reservations. Locate Admin → Enterprise → Chain and Property Management → properties → Edit → General Information and confirm the property's standard Check-In Time and Check-Out Time are correct.
Provide Operto the required details
Please send the following to your Operto onboarding contact:
- Enterprise ID
- Chain Code
- Hotel ID
- Region
Also confirm your property holds an OPERA Cloud Foundations license.
Approve Operto's partner access request
1. When Operto initiates onboarding you'll receive an email from Oracle about a pending partner access request.
2. Log into your Customer Developer Portal to review the request.
3. Approve the request and select the specific hotels you want Operto to access.
Operto activation
After the request is approved, Operto will complete activation and notify you once your account is fully onboarded and ready for unit activation.

Support

If you encounter any issues during onboarding, please contact your Operto Implementation Specialist or email us at onboarding@operto.com.

Helpful tips

Keep the OPERA check-in/check-out times accurate — they are used to align automated arrival workflows.
If you don’t see the partner access email from Oracle, check spam/junk folders or confirm your Developer Portal contact details are up to date.
Share the exact Enterprise/Chain/Hotel IDs to avoid delays in provisioning.