How to Fill Out a Ticket with a Problem or Incident

In order for the technical team to find and subsequently solve the problem, we need as much clear and detailed information as possible.

The information that can be useful to us is:

Reservation that has given the problem. (Apartment, and dates of stay)
Reservation locator.
A description of the steps that have been performed.
If you are using the managers app, the Dashboard on a PC.
As far as possible attach screenshots or videos showing the process.
Any other that you think may be relevant and helpful to the technical team.