Changes to your network impact your August devices. For example, if your Internet provider changes or you replace your Wi-Fi modem or you are moving your locks and Connected by August bridge to another unit, you will need to update the network information, such as the password or network name, in order for your devices to continue working.
Here are the instructions for iOS and Android about updating the Wi-Fi network and password:
iOS
In August App, open the unit that needs the wifi information updated. Go into the device’s settings 
and select “Disconnect Device”. This action will remove the Connect from the network. Next, go into the sidebar menu and select “Set up a Device” to begin the process to setup the device again. Select the updated Wi-Fi network and enter the new password during the setup flow.
Android
The Android app does not currently have the ability to switch Wi-Fi networks within the app. In order to switch Wi-Fi networks, devices must be factory reset. Complete the following steps to restore your August Connect to its factory settings:
- Open the August App and go to House Settings
- Select the August Connect Settings menu
- Scroll to Factory Reset
- Select Reset Connect
This restores the device to its original settings and all current users will lose access to the device.
PLEASE NOTE: It may take a few moments to complete this action. Please be patient to ensure the factory reset completes. If you leave the app during the factory reset, you will need to restart the process all over again.