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Guest Portal Template

Guest Portal Template
Example 1

Hello! This is a proposed templated structure for a larger STR company that focuses mostly on making unit-specific changes as easily as possible. The location guides can be published/unpublished as a whole based on unit location.

The trick with making global content for amenities is to include all possible amenities globally, and publish/unpublish each page based off of the unit specifics. If the information inside the page needs to be edited (such as if units have different coffee machines), that would be edited at the unit-level. 

To better visualize what type of content the builder will use for each piece of content, (G) means ‘guide’, (C ) means ‘category’, and (P) means page.

Items that will be featured and show on the homepage are bolded and in orange.

Checking In (G)

  • Check-in Information (P)
  • Finding Your Property (P)
  • Parking (P)

Your Stay (G)

  • Amenities (C ) 
    • Wifi/Entertainment (includes netflix password, etc) (P)
    • Beach access (P)
    • Pool (P)
    • Gym (P)
    • Bedroom (this would include murphy bed information if provided) (P)
    • Kitchen (P) 
    • Laundry (P)
    • Bathrooms (this includes info on included toiletries etc.) (P)
    • Recreation Room (P)
    • Outdoor Space (this would include patio/backyard/bbq/etc. info) (P)
  • The Local Area (C ) 
    • Public Transportation (this includes info for things like local shuttles) (P)
    • Nearby facilities (for properties with access to things like pickleball, tennis courts, etc.) (P)
  • Mid-stay services (these would be places for any upsells that you have!) (C )
    • Grocery Delivery (P)
    • Car Rental (P)
    • Gift Baskets (P)
    • Mid-Stay Cleaning (P)
  • House Rules (includes things like smoking, fee, pet policy, etc.) (P)
  • About Us (if you’d like to include any host bio information!) (P)

Checking Out (G)

  • Check-out Information (P)
  • Extend Your Stay/Late Check-out (P)
  • Leave a Review (P)

Location 1* (G)

  • Shopping (C )
  • Any that you recommend (P)
  • Activities (C )
    • Any that your recommend (P)
  • Restaurants (C )
    • Any that you recommend (P)

note* For companies with properties in multiple locations (or even if you just want to highlight different neighborhoods), we recommend that you make a new guide for each location

If you followed this guide for what content will be featured, this is what your portal home page would look like: 

  • Checking In
  • Your Stay
  • Wifi
  • Checking Out
  • Location 1
  • Location 2
  • …

Keep in mind that the guest portal is a sandbox, and this structure can be altered in any way that you like! This template is just designed to get you started off with an idea of what you can add in.