How do I integrate my Reservit units with the Operto dashboard?
Follow these steps to integrate your units.
How do I set up my guest messages to include the Operto access codes?
Direct guest messaging including access codes is currently not supported for Reservit. Therefore guest codes will be sent out directly from Operto to your guests.
A check-in email containing the access code will go out to the guests 5 days and 1 day before check-in. Please provide your email content to support@operto.com.
Please click here for an email template suggestion.
When do I schedule the email to go out to my guests with the access codes?
We recommend you schedule your templates to go out to your guests at least 30 minutes after the reservation has been received in your PMS.
If you have any further questions on setting up your guest messaging template and scheduling in Reservit, feel free to reach out to the Reservit support.
What is the variable used to send the Operto Guest Portal link to my guests?
The guest portal link to display in Reservit is:
https://guests.operto.com/CompanyID_{#refbooking}
- Company Code: You will get your company code from Operto and will need to include it in the link. This will be the same code for all guest portals.
- {#refbooking}: This is the unique booking reference number in Reservit. This number generates automatically on Reservit and will be different for each Guest Portal link.
Can I cancel a guest reservation in the Operto dashboard?
No, all cancellations should go directly through Reservit.
Can I modify a guest check-in/check-out time in the Operto dashboard?
Yes, however, please note that if you do this, it severs the connection between Operto and Reservit, and no future updates will be received by Operto. We would strongly suggest you make these types of changes through Reservit instead.
Can I modify a guest check-in/check-out date in the Operto dashboard?
Yes, however, please note that if you do this, it severs the connection between Operto and Reservit, and no future updates will be received by Operto. We would strongly suggest you make these types of changes through Reservit instead.
Can I create a brand new reservation in the Operto Dashboard and bypass Reservit entirely?
Yes, you can. Simply select the unit, click on 'add new reservation' on the top right of the page.
What happens when I re-assign a reservation to another unit in Reservit?
If you re-assign a guest from one unit to another in Reservit, the reservation will be removed from the original unit on Operto and be saved in the new unit. The Guest Code will remain the same for the reservation.
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