How do I integrate MyVR units with the Operto dashboard?
Follow these steps to integrate your units.
How do I set up my guest messages to include the Operto access codes?
Follow these steps to set up guest messaging in your MyVR account.
When do I schedule the email to go out to my guests with the access codes?
The best practice is to send an email with access codes 1 hour after the reservation has been created.
We suggest you also create additional scheduled automations for the access code to be sent:
- 3 or 5 days before check-in
- 1 day before check-in
In order to create your automation, you'll need to first create your template.
How do I set up the Custom Field for the Variable?
Ensure the custom field for check-in code is set up under Reservation and NOT under Property.
Under the Field Name, please enter: checkInCode
Your Custom Field should be set up as follows:
What is the variable used to send access codes from Operto to MyVR?
Check -in variable: {{{ reservation-data.checkincode }}}
Check-out variable: 1{{{ reservation-data.checkincode }}}
Template - Example
Welcome! Your access code is {{{ reservation-data.checkincode }}}. Your check-out code is 1{{{ reservation-data.checkincode }}}. When you're ready to leave, press any button to lock the door and then use your check-out code. Then press any button to lock the door again! This will confirm your check-out and complete your reservation.
Can I cancel a guest reservation in the Operto dashboard?
No, all cancellations should go directly through MyVR.
Can I modify a guest check-in/check-out time in the Operto dashboard?
Yes, however, please note that if you do this, it severs the connection between Operto and MyVR, and no future updates will be received by Operto. We would strongly suggest you make these types of changes through MyVR instead.
Can I modify a guest check-in/check-out date in the Operto dashboard?
Yes, however, please note that if you do this, it severs the connection between Operto and MyVR, so no future updates will be received by Operto. We would strongly suggest you make these types of changes through MyVR instead.
Can I create a brand new reservation in the Operto Dashboard and bypass MyVR entirely?
Yes, you can. Simply select the unit, click on 'add new reservation' on the top right of the page.
What happens when I re-assign a reservation to another unit in MyVR?
If you re-assign a guest from a unit to another in MyVR, the reservation will be removed from the original unit on Operto and be saved in the new unit. Also, the same access code will be carried over to the new unit, which means your guest will be able to use the original access code provided.
In MyVR, where can I see the assigned Access Code for a specific reservation?
Operto will send back each reservation's access code to your PMS.
In MyVR you can view the access code assigned to each guest under Reservations -> Click for Reservation Details and look for Custom Fields.
Please do not edit the CheckInCode in MyVR as it won't be sent back to Operto.
If my guest uses the Operto access code, will it reflect on MyVR?
Yes, we can activate a feature where the initial access code usage (when the guest checks in) will trigger the RoomStatus update in MyVR "guest-checking-in".
Please make sure to request this feature with your Operto Support team if you require it.
